Refund & Return Policy – Flux
Last Updated: 10.11.2025
At Flux, your satisfaction is our priority. This Refund & Return Policy outlines how returns, refunds, and exchanges work.
1. Eligibility for Returns
You can request a return within [7/10/15/30 days] of receiving your order.
To qualify:
The item must be unused, unworn, and in original condition
All tags and packaging must be intact
Electronics must be unopened or in like-new condition
Items not eligible for return:
Used or damaged items
Items without original packaging
Clearance or final-sale items
Hygiene products (earphones, undergarments, etc.) unless defective
2. Return Process
To start a return:
Contact us xyz@gmail.com.
Provide your order number and reason for return
We will provide instructions and return shipping address
Customers are responsible for return shipping costs unless the product arrived damaged or defective.
3. Refunds
Once your return is approved and inspected:
Refunds will be processed to your original payment method
Please allow 5–7 business days for the refund to reflect
Shipping fees are non-refundable unless the return is due to our error
4. Exchanges
You may request an exchange for:
Size issues (clothing)
Defective or damaged items
Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective product:
Contact us within 48 hours of delivery
Share photos/videos of the damage
We will arrange a replacement or full refund
6. Order Cancellation
Orders may be cancelled before shipping.
If the order has already been shipped, cancellation is not possible. You may request a return after receiving the product.
7. Non-Refundable Items
Gift cards
Downloadable digital products
Customized or personalized items
8. Contact Us
For return or refund queries:
Email: xyz@gmail.com
Phone: 1234567890